Creating a corporate culture that embraces Millennials is critical as they make up over 80% of customer service organizations. Customer service organizations that follow the best practices presented in this whitepaper have the potential to unleash the power of a generation that is naturally capable of providing high-quality customer service.

Find out the 5 key insights on unleashing the potential of Gen Y in Customer Service:

1. Communicate in ways that Gen Y will listen

2. Give Gen Y more flexibility and control

3. Transform recruitment, interviews, training and quality management processes

4. Revamp retention programs

5. Set clear expectations on career path: the quandary of promoting Millennials

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