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Outsourcing best practices – free e-book

Looking to outsource your customer support? The reality is outsourcing is not a “set it and forget it” type of exercise; it takes time, energy and resources to accomplish successfully. Learn to navigate the process channel-by-channel with this e-book.

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Discover:

 

tick.jpg Best practices for voice, email, chat, social media, self-service, SMS, video chat and more

tick.jpg What to consider prior to launching your outsourcing customer support channels

tick.jpg Industry expert advice on delighting your customers and enhancing your brand through outsourcing

   Get your free copy!

quote.jpg From the e-book

 

"When assessing outsourcing partners, once you’ve determined a partner can meet your program’s technical needs, corporate culture becomes king. Finding the right fit is a blend of the right industry expertise and referenceable client experience, but it’s also about simple chemistry." 

 

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