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The future of the contact center outsourcing industry.

We don’t have a crystal ball but from where we sit as providers of customer care outsourcing serving some of the world’s largest and most respected brands, we can draw from our firsthand experience to predict several big trends that will shape outsourcing in the years ahead.

5 ways it will be different.

  • Industry specialization
  • Multinational and multilingual
  • Business transformation
  • Gen Y - the new customer service stars
  • The culture value chain
     

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